Case Manager (m/f/d)
We are CONNY. With us you work on one of the biggest problems in our legal system: consumers do not understand their rights, so they do not use them. We are changing that by building Europe's leading justice-as-a-service platform, www.conny.de. Customers instruct us there in tenancy, employment and consumer law. We enforce their rights – simply, and for most services with no cost risk to the customer. That makes enforcing your own rights possible for everyone.
True to our mission: CONNY – gets you your rights.
Your tasks
- You enforce the rent brake (Mietpreisbremse, § 556d BGB) for our customers and help thousands of Berliners pay less rent every year
- You look after customers independently and take on your own cases in out-of-court enforcement
- You are confident and friendly on the phone with customers
- You occasionally maintain files and draft documents as part of case handling
- You coordinate case handling within the team
Your profile
- Enthusiasm for consumer protection topics
- Careful, accurate and structured way of working
- Basic user skills in Microsoft Word and Excel
- Reliable, responsible and service-minded
- Open to and interested in the legal-tech movement
- Ideally a completed vocational training or a humanities degree; we also give motivated applicants from other backgrounds a chance
- Languages: fluent German, English an advantage
What we offer
You help shape Europe's leading justice-as-a-service platform as it grows. You work in a team with flat hierarchies, first names for everyone, short decision paths and real responsibility from day one. Be yourself – there is no dress code. We offer a market-rate salary package, a home office policy, a spacious office at Monbijouplatz, team events, free drinks, the obligatory fruit basket and in-house speciality coffee. With our Urban Sports M membership you also get access to a wide range of sports.
Join a driven, highly motivated team with the best colleagues you could ask for.
Benefits:
- Flexible working hours
- Free drinks
Languages:
- German (required)
- English (an advantage)
Place of work: Berlin – on site, with home office policy